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Step-by-step guides for everyone who uses MesaFlow, from the guest at the table to the owner.
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- How MesaFlow Works: The Tap-to-Table LoopA step-by-step breakdown of how an order moves from a customer’s phone to the kitchen pass and the floor plan.
- Managing Order Queues and Timing StatesUnderstanding order aging (New, Cooling, Critical), updating order statuses, and advancing tickets to completion.
- How to 86 Items and Mark Stock UnavailableInstant out-of-stock toggling for sections, individual dishes, or single ingredients during service.
- How to Tap the Table NFC CardHow customers open the digital table menu by touching their phone to the table card without downloading any app.
- How to Invite Staff and Manage Team MembersAdding staff members, assigning system roles, generating temporary credentials, resetting passwords, and deactivating accounts.
- Troubleshooting: Customer Cannot Open Menu or Tap Does Not WorkResolving issues where phone taps fail, notifications do not appear, or the menu displays an error.
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Learn the fundamentals of MesaFlow, how tap-to-order works, and how to run your first test order.
All 5 guidesExplore what diners experience at the table: tapping the card, browsing the menu, ordering, and requesting the bill.
- How to Tap the Table NFC Card
- How to Scan the Table QR Backup
- Browsing the Menu and Customizing Dishes
Master the floor workflow: live order queue, timing statuses, table reservations, waiter calls, and bill settlement.
- Logging In and Navigating the Waiter Dashboard
- Managing Order Queues and Timing States
- Handling Customer Calls and Bill Requests
Manage menus, categories, dishes, prices, 86ing out-of-stock items, section prep timers, tables, and dining plans.
- How to Create and Organize Menu Sections
- How to Add and Edit Menu Dishes and Combos
- How to 86 Items and Mark Stock Unavailable
Multi-location operations, staff management, RBAC permission matrices, floor plan heat maps, and restaurant settings.
- How to Manage Locations and Switch Between Restaurants
- How to Invite Staff and Manage Team Members
- How to Configure Role Permissions and User Overrides
Set up physical table cards, manage QR backups, link cards to tables, and replace damaged cards.
- How Table NFC Cards and QR Backups Work
- How to Assign and Manage Cards in the Dashboard
- How to Replace a Damaged or Lost Table Card
Practical, step-by-step solutions for card tap issues, display anomalies, delayed notifications, and offline situations.
- Troubleshooting: Customer Cannot Open Menu or Tap Does Not Work
- Troubleshooting: Orders or Notifications Delayed or Not Appearing
- Troubleshooting: Staff Cannot Log In or Password Problems
Clear, concise answers to frequently asked operational and hospitality questions.