What is MesaFlow?
A complete overview of MesaFlow tap-to-order, bridging physical dining tables directly with digital kitchen and floor management.
Steps
Understand the core principle
MesaFlow turns each dining table into a self-service ordering terminal without requiring customers to download an app or sign up for an account.
When a guest sits down and taps their phone on the table card (or scans the backup QR), their device instantly loads that exact table’s branded live menu.
Recognize the operational loop
The complete loop consists of four seamless steps: Tap → Browse & Order → Kitchen Ticket → Floor Sync.
The guest taps their phone, submits their order with dish preferences, the ticket immediately appears on the kitchen and waiter boards, and the table status updates across all staff screens in real time.
Learn the multi-surface ecosystem
MesaFlow provides tailored screens for each role in the restaurant to ensure fast, distraction-free service.
Waiters use the mobile-optimized floor & order board (`/waiter`), kitchen staff use the pass view (`/kitchen`), managers use the operational dashboard (`/dashboard`), and owners oversee multi-location performance (`/owner`).
What you should see
You understand the purpose of MesaFlow and how it streamlines restaurant communication from table to kitchen.
Good to know
- The guest ordering experience is completely white-labeled to match the restaurant’s branding, colors, and menu style.
- Staff screens run in high-contrast dark mode designed for quick glanceability during rush shifts.
Related guides
- How MesaFlow Works: The Tap-to-Table LoopA step-by-step breakdown of how an order moves from a customer’s phone to the kitchen pass and the floor plan.
- Understanding Staff Roles and WorkspacesLearn what each role in MesaFlow can see and do across Owner, Manager, Waiter, and Kitchen surfaces.
- How to Run Your First Test OrderA step-by-step dry run to verify table cards, menu ordering, waiter notifications, and kitchen flow before live service.