5 guides
Troubleshooting
Practical, step-by-step solutions for card tap issues, display anomalies, delayed notifications, and offline situations.
- Troubleshooting: Customer Cannot Open Menu or Tap Does Not WorkResolving issues where phone taps fail, notifications do not appear, or the menu displays an error.Everyone5 steps
- Troubleshooting: Orders or Notifications Delayed or Not AppearingDiagnosing missing tickets, delayed chimes, and reconnecting WebSocket feeds during network interruptions.WaiterManagerOwner4 steps
- Troubleshooting: Staff Cannot Log In or Password ProblemsAssisting team members locked out of their accounts, resetting credentials, and verifying account status.Everyone4 steps
- Troubleshooting: Menu Changes Not Visible to CustomersWhat to check if updated prices, new dishes, or category changes are not appearing on phones.ManagerOwner4 steps
- Troubleshooting: Wrong Table Appears or Customer Cannot SubmitFixing card misassociations, incorrect table numbers, and cart submission blocks.WaiterManagerOwner4 steps