WaiterCore Workflow

Handling Customer Calls and Bill Requests

Responding to guest service alerts and settling table bills from the notifications drawer and tables screen.

Who can do thisWaiters, Bartenders, and Managers.

Steps

Receive notification alert
When a guest taps "Call Waiter" or "Request Bill", a notification chime sounds and the bell icon glows in the header.
A table requesting the bill will display a receipt icon on the floor plan; a table calling for assistance displays a hand wave icon.
Open the Calls drawer
Tap the bell icon or go to `/waiter/calls` to view the list of pending requests.
Requests are split into two groups: • Needs attention: Active calls and bill requests that have not been handled. • Responded: Requests that staff have acknowledged.
Waiter → Calls & Bills. The red badge counts requests that need attention.
Acknowledge the call
Visit the table to assist the guest, then tap "Dismiss" or "Resolve" on the notification card.
This clears the pending alert so team members know the table has been attended to.
Each request shows its table and time. Tap On my way to take it.
Process the bill payment
When presenting the check and collecting payment, tap the table bill card.
A confirmation dialog will appear: "Has this table paid?". Tap "Confirm Payment" to stamp the receipt as paid and close the table session.

Guest requests are promptly answered and table bills are finalized cleanly.

Closing the bill clears the active session on the guests’ phones and returns the table to ready status.