5 guides
Waiter Guide
Master the floor workflow: live order queue, timing statuses, table reservations, waiter calls, and bill settlement.
- Logging In and Navigating the Waiter DashboardSigning in to MesaFlow, accessing the floor workspace at /waiter, and understanding the layout on phones and tablets.Waiter4 steps
- Managing Order Queues and Timing StatesUnderstanding order aging (New, Cooling, Critical), updating order statuses, and advancing tickets to completion.Waiter5 steps
- Handling Customer Calls and Bill RequestsResponding to guest service alerts and settling table bills from the notifications drawer and tables screen.Waiter4 steps
- How to Place an Order on Behalf of a TableEntering an order for guests who prefer to order verbally or lack a mobile device.WaiterManager4 steps
- Managing Active Tables and Today’s ReservationsMonitoring table occupancy, viewing upcoming bookings, and managing table availability during shift.WaiterManager3 steps