Submitting an Order and the Cancellation Window

Steps

1. 1

   Open the Cart

   Tap the floating cart button at the bottom of the screen.

   Review the list of items, quantities, modifications, and total price. You can add a brief special request comment if needed.

   Cart

2. 2

   Tap Place Order

   Tap the primary "Place Order" button.

   A brief confirmation will submit the order directly to the restaurant floor and kitchen.

3. 3

   Understand the cancellation grace period

   After placing the order, a full-screen countdown overlay appears showing "Order Sent".

   You have a 60-second window where you can tap "Cancel Order" if you placed it by accident or need to change an item. Once the countdown expires (or you tap "Done"), the ticket is locked and sent to the kitchen.

Good to know

• Multiple guests at the same table can place orders from their individual phones; all orders are consolidated onto the table’s active bill.
• If you need to change an order after the cancellation window closes, tap "Call Waiter" to inform your server.

Related guides

• How to Call a Waiter from the TableRequesting staff assistance at your table directly through your phone menu.
• How to Request the Bill from the TableReviewing the itemized table total and notifying staff that you are ready to pay.
• Managing Order Queues and Timing StatesUnderstanding order aging (New, Cooling, Critical), updating order statuses, and advancing tickets to completion.